Software Release Documentation Workflow
I created a FigJam workflow diagram for a preexisting release documentation process. I collaborated with the Sr. Product Operations Manager and subject matter experts from every department depicted in the workflow.
Software Release Notes
Before each software release, I worked with the Product Manger to update the release notes.
MadCap Flare Knowledge Base Article
I originally drafted this knowledge base article in MadCap Flare, and the document follows the Microsoft Style Guide.
HubSpot Help Article
I worked with developers and the product manager to understand new features. Then, I tested each step in the software and identified bugs or UI concerns. Select the image to see the version of this article that I wrote. The current published version of this document is publicly accessible.
Software Release Marketing Email
I worked with software developers and the project manager to understand this new feature. I then translated the information into marketing copy for the “new release” email sent to our users.
Software New Feature Webpage
I wrote updates pages with gifs for major features in the software release. I was the first writer for this software, so I also wrote these articles for existing features. The pages include information and use cases for the features.